Work From Home Customer Care

Posted on: 06-03-2025 08:08 AM PST

Job Description:

We are hiring Customer Care Representatives to support customers through moments that matter in their work and life
Whether it is helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers’ meaningful life moments
work hours: 8 AM - 11 PM
Your day-to-day interactions include educating and advocating for our customers about their employer provided benefits such as:
Connection: We’re committed to nurturing meaningful and lasting relationships through every interaction
Striving to build impactful relationships with our customers across all communication platforms—whether it’s voice, chat, web tickets, or appointments—to effectively address their work/life needs and guide them through significant life choices
Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day!
Your role encompasses dynamic investigative work and continuous case management, ensuring accurate and up-to-date records
Our goal is to delight customers by skillfully solving complex issues with empathy and dedication, ensuring not just satisfaction, but genuine happiness with our service
Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part
You’ll be the hero our customers rely on by combining technical knowledge, communication, and teamwork skills to make them feel appreciated and taken care of by swiftly solving their concerns
working in a smoke free environment

Job Requirements:

Highly empathetic and enjoy helping others
Are passionate about mastering complex information in a short period of time
Enjoy solving problems and thinking outside the box
Clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating passion to provide the highest level of customer care and satisfaction
Proficient in navigating dynamic and rapidly evolving work environments
Use several computer applications at once while assisting a customer
Passion for constant development and growth by seeking to learn new skills and improve existing knowledge
Unwavering intergrity
Windows 10 or newer computer or laptop
Dependable internet access
Dedicated workspace free of noise and distractions
Flexiblility to work any 8 hour shift between 8AM - 11PM EST, possible OT when needed
Simply complete this form (https://forms.gle/DF7ne7S3jhRA3oud6) and a recruiter will follow up with you!!
education: High School
Customer Service
Active Listening
Telephone Etiquette
Basic Computer Skills
Years of experience: 3 years
Experience level: Experienced

Website:

Apply Now

ID:

JOB-64007

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