TRAFFIC COURT SPECIALIST NEEDED - Alhambra, CA

Posted on: 09-04-2025 08:10 AM PST

Job Description:

This listing closes on 9/16/2025 at 11:59 PM Pacific Time (US & Canada); Tijuana.

Under general supervision, the Traffic Court Specialist performs a variety of specialized clerical and customer service duties in support of the Traffic Administration Services Program, including reception, cashiering, processing of traffic court documentation, data entry, record-keeping, and filing; provides general information and assistance and explains traffic school program, policies, and procedures to court patrons, staff, and the general public; maintains manual and computerized records; and performs related duties, as assigned
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job
Provides clerical support and assistance in the day-to-day operations of the Traffic Administration Services Program at an assigned courthouse; screens calls and visitors; assists patrons and the general public at the front counter and directs to appropriate locations and/or staff
Responds to requests for information; and assists in interpreting and applying rules, regulations, policies, and procedures
Provides information related to tickets and citations, traffic school, certificates of completion, applicable fines, timeframes, extensions, and court processes related to the Traffic Violators School Program; escalates requests requiring judicial correspondence to appropriate supervisory staff or court personnel
Receives and processes traffic school certificates of completion electronically, in person, and via mail; reviews certificates for authenticity, accuracy, and completeness; processes certificates through electronic system and ensures updates are accurately communicated to the Department of Motor Vehicles (DMV); notifies customers of any issues with their certificates and/or DMV clearance
Receives and processes payments for citations, fines, and traffic school fees; issues receipts; balances cash and receipts at the end of each business day
Prepares, monitors, and processes a variety of transactional documents including traffic school inquiries, judicial correspondence, Bail forfeiture Set Aside Motions, and electronic abstracts
Enters and retrieves information from both hard copy and electronic records; utilizes various manual and electronic tools to log, track, summarize, and report information
Maintains and updates accurate and detailed records, verifies accuracy of information, researches and resolves discrepancies; retrieves information from computer systems and databases
Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files
Maintains the confidentiality of sensitive and confidential information, including defendant personal information, court documents, and records
Provides courteous, respectful, honest, timely and professional communication and information to all Authority and court staff, patrons, visitors, and the general public; utilizes effective de-escalation techniques as necessary
Performs other related duties as assigned
Divisional policies and procedures within assigned areas of responsibility
Methods and techniques of compiling information and data
Authority and court cash handling and balancing processes
Methods and techniques of preparing routine office and business correspondence
Record keeping principles and practices
Understand and respond to requests for assistance from the public and Authority and courthouse staff
Prepare and type a variety of documents, forms, and correspondence
Handle requests or complaints in a professional manner
Review a diverse range of forms and documents for completion and accuracy
Organize, maintain, and update various database and records systems
Ensure the accuracy of information communicated electronically via Authority, court, and state databases
Maintain confidentiality of sensitive personal information
Maintain accurate files and records
Maintain a calm demeanor in stressful situations
Make accurate arithmetic computations
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed

Job Requirements:

Operations and services of assigned courthouse and Traffic Administration Services Program
General office business and administrative practices
Business arithmetic
Authority and mandated safety rules, regulations, and protocols
Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
Learn the operations, services, policies, procedures, and processes of the Authority, division, and assigned court location
Use tact, initiative, prudence, and independent judgment within general policy, and procedural, and legal guidelines
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Education and Experience:Any combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position
Additional experience, as outlined below, may be substituted for required education on a year-for-year basis
Equivalent to completion of the twelfth (12th) grade
Two (2) years of general clerical or customer service experience which included responsibility for handling cash
Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operator a motor vehicle and visit various Authority and/or courthouse sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone
This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds
In the Work Experience section of the application, applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position
To receive credit for required education, applicants must attach a copy of their diploma, degree, or official/unofficial transcripts
Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as
Candidates selected from the process will receive an offer of employment contingent upon the successful completion of satisfactory reference checks, a post-offer medical examination, a criminal background check, and a driving record check
Background and driving record check information will be considered in determining the applicant's suitability for the position
Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Proof of authorization to work in the U

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ID:

JOB-65951

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