Technician I - Community Preservation Needed - Lancaster, CA

This listing closes on 8/4/2026 at 11:59 PM Pacific Time (US & Canada); Tijuana.

Description

Under direct supervision performs a variety of administrative and technical functions for the Community Preservation Division within the Community Development Department. This role's primary focus is to provide technical support for the Community Preservation Division, lend front counter support as well as email and phone support and work with customers to field questions related to code or parking violations and assist the Code Enforcement and Parking Officers.

Examples of Duties

 

• Responds to a high volume of customer inquiries, problems, or complaints in person or by telephone; obtains required information from customers; researches applicable information and City records; resolves issues or refers customers to more senior staff or supervisors.
• Explains policies, regulations, billing and/or fees; creates customer accounts and processes information to initiate/change services or issue/reactivate licenses or permits; calculates bills and fees as required; accepts and posts deposits and payments received in person, by mail or electronically; documents transactions and updates customer information in applicable systems.
• Responds calmly and professionally in dealing with customers who are irate or who have complex, specialized or sensitive situations; escalates cases to senior staff or supervisors when warranted.
• Creates, maintains, and monitors computerized files, databases and directories.
• Conducts record searches and prepares statistical work sheets and other required documentation.
• Audits documents, verifies accuracy and ensures compliance with applicable statutes and regulations.
• Performs other related duties as assigned.

The duties listed above are not intended to be all-inclusive.  An employee may also perform other related duties as assigned by their immediate supervisor.  This position is considered non-exempt.