TECHNICAL SUPPORT ANALYST II - Burbank, CA

This listing closes on 9/19/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana.

Promotional opportunity for Information Technology Department employees

Under general supervision, provides a full range of customer support by evaluating, solving, and/or routing problem calls related to information technology hardware, software, networking, and applications; and performs more complex hardware and software installations as a routine responsibility; and performs related work as required.

Acts as a technical resource to users and technical support staff; performs a wide variety of technical support including field and remote site assignments; uses a full range of analytical skills to diagnose and troubleshoot components such as hardware, software, networking, and applications; diagnoses and resolves problem calls related to hardware and software with the aid of help desk tools; informs and coaches users in equipment/software operation; configures and tests hardware and/or software; performs security administration; adds, purges, and/or migrates users; prepares documentation materials detailing the resolution of diagnosed technical problems analyzes and makes recommendations regarding user support needs or customer satisfaction; installs, configures and tests hardware and/or software; drives on City business.