Store Protection Specialist Needed-Պահանջվում է խանութի պաշտպանության մասնագետ - Glendale, CA

Posted on: 06-11-2025 08:06 AM PST

Job Description:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers
The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy
Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership
Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage
Must embrace Company values and have a mentality to protect the Ross treasure
Maintaining Safe & Secure Environment:
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers
Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues
Removes clutter and ensures safe, clear egress to emergency exits
Developing Great Teams & Partnerships:
Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner
Treats all Customers and Associates with respect
Demonstrates courtesy, friendliness, and professionalism at all times
Recognizes Associates using Company recognition programs
May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc
Other duties as assigned to support Loss Prevention initiatives
Mitigating Theft ; Fraud:
Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior
Gathers theft indicators and uses internal or external intelligence to impact shortage trends
Effectively communicates to Store Leadership and Loss Prevention Leadership
Adheres to Company policy for external theft response
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working
Minimizing Operational Shortage:
Increases Store awareness on effective processes to minimize operational shortage
Trains and educates Associates on shortage reduction initiatives
Observes and validates proper checkout procedures for Customers and Associates
Builds Talent
Communicates Effectively
Ensures Accountability & Execution
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)
Certain assignments may require other qualifications and skills

Job Requirements:

Regular involvement with internal and external partners
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Collaborates
Leading by Example
Ability to work effectively in a fast-paced environment
Strong communication skills
Demonstrated ability to build and maintain relationships with the Store team
Excellent Customer service skills
Proven ability to effectively resolve conflict
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
Consistent timeliness and regular attendance
Ability to spend up to 100% of working time standing, walking, and moving around the Store
Must be able to raise or lower objects more than 25 lbs
from one level to another (includes upward pulling)

Website:

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ID:

JOB-64180

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Store Protection Specialist Needed-Պահանջվում է խանութի պաշտպանության մասնագետ - Glendale, CA

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Store Protection Specialist Needed-Պահանջվում է խանութի պաշտպանության մասնագետ - Glendale, CA

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