Sales Floor Assistant - Montebello, CA

Posted on: 10-08-2025 08:15 AM PST

Job Description:

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs
Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service
Actively listens to customer issues to resolve problems
Demonstrates WORTH behaviors consistently
Partners with other team members when additional support is needed
Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans
Contributes to merchandise receipt and reverse logistics processes
Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
Contributes to the restock program to identify replenishment opportunities
SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment
Contributes to the execution of visual elements to support merchandising statements
Responsible for stockroom maintenance
Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink
Participates in annual inventory processes
Performance Standards - Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

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ID:

JOB-66678

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