Retail Keyholder Needed - Monterey Park, CA

Posted on: 04-11-2025 08:00 AM PST

Job Description:

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities
They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model
This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop
Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business
Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service
Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service
Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines
Ensure all store fixtures and equipment are in proper working order
Complete Omni-Channel orders daily
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties
Count, balance, and reconcile daily business transaction totals accurately in the POS system
Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately
Assist management in ensuring the store has sufficient cash and change for sales transactions
Make daily bank deposits following established guidelines
Check shipments for discrepancies or shortages and record any discrepancies in the POS system
Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift
Supervise and delegate tasks to Sales Associates in the absence of management
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct
Follow all opening and closing procedures
Observe associate performance and provide timely and appropriate feedback to the store management
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day

Job Requirements:

Must provide proof of identity and eligibility to legally work in the United States
Must be at least 18 years old
High school diploma or equivalent required
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day
REQUIRED JOB SKILLS AND ABILITIES
Exceptional guest service skills
Provide genuine and friendly assistance to every guest during each visit
Work in a fast-paced, rapidly changing environment
Meet associate performance expectations, including attendance, professional dress, and grooming requirements
Operate the POS computer system and properly complete the required paperwork
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills
Self-motivation and ability to work as a team to complete necessary tasks in a timely manner
Problem-solving skills and judgment abilities
Follow instructions furnished in written, oral, or diagram form
Deliver bank deposits following loss prevention safety guidelines
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays
Minimum of 3 days/week availability
Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs
from ground level to a minimum height of 4 feet

Website:

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ID:

JOB-62891

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Retail Keyholder Needed - Monterey Park, CA

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