Retail Associate Needed - San Fernando, CA

Posted on: 08-19-2025 08:09 AM PST

Job Description:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience
The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation
The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require
The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals
Understands that safety is the number one priority and practices safe behaviors in everything they do
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
Maintains clutter free, clear egress to emergency exits
Immediately corrects or reports any unsafe conditions or practices to Store Leadership
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times
Recognizes fellow Associates using Company recognition programs
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner
Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
Provides prompt and efficient responses to Customers at all times
Responds to Customer Service calls immediately
Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
Represents and supports the Company brand at all times
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas
Maintains a professional appearance and adheres to the Company's dress code at all times
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers
Safeguards confidential information, cash and credit card information, and merchandise
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
Maintains a high level of awareness and accuracy when handling bankable tenders
Demonstrates a sense of urgency to efficiently perform their role
Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow
Builds Talent
Communicates Effectively
Ensures Accountability & Execution

Job Requirements:

Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Collaborates
Leading by Example
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner
Ability to perform basic mathematical calculations commonly used in retail environments
Ability to use all Store equipment, including PDTs, registers and PC as required
Ability to spend up to 100% of working time standing, walking, and moving around the Store
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
Ability to occasionally push, pull and lift more than 25 pounds
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
Certain assignments may require other qualifications and skills
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds
For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members

Website:

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ID:

JOB-65564

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Retail Associate Needed - San Fernando, CA

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