Research, Policy, and Quality Assurance Manager Needed - Santa Ana, CA

Posted on: 07-25-2025 08:07 AM PST

Job Description:

This listing closes on 7/30/2025 at 12:00 AM Pacific Time (US & Canada); Tijuana.
The Research, Policy, and Quality Assurance Manager is a key leadership position in the Strategic Development Bureau
This role leads department-wide efforts in research, legislative analysis, policy development, and records transparency
The manager oversees the development and maintenance of the department’s policy and procedure manuals, coordinates responses to Public Records Act (PRA) requests, and supervises the implementation of research-informed practices and legislative compliance
This position is critical to shaping department strategy through data-driven policy, monitoring the impact of legislation, managing high-stakes public records workflows, and supporting a culture of continuous learning and legal alignment
The manager collaborates closely with the CQI Administrator, Information Technology, and Training units to ensure that research findings, legislative updates, and policy changes are effectively integrated into performance improvement efforts, system workflows, and staff development initiatives
Develop, revise, and maintain department-wide policies and procedures in collaboration with executive leadership and operational divisions
Conduct policy audits to ensure consistency with legal mandates, best practices, equity goals, and departmental priorities
Track and analyze new legislation at the state and federal levels; provide impact summaries and recommendations to executive leadership
Lead the development of equity impact analyses to assess and address potential disparities in policy, program implementation, or legislation
Serve as the Department's liaison for legislative inquiries, board items, and coordination with County Counsel
Manage responses to Public Records Act (PRA) requests in coordination with legal, operational, and communications staff to ensure accuracy, transparency, and legal compliance
Design and oversee applied research projects, including program evaluations, process improvement studies, fidelity reviews, and outcomes reporting
Utilize technology platforms such as Power BI, Tableau, SPSS, R, and case management systems to collect, analyze, and visualize data to inform decision-making
Develop technical reports, policy briefs, dashboards, and presentations tailored to diverse audiences, including executive leadership, board representatives, and community stakeholders
Collaborate with the CQI Administrator, Information Technology, and Training Unit to ensure alignment between research findings, system functionality, policy updates, and staff training initiatives
Represent the Department in multi-agency research, policy, and legislative working groups to promote alignment, share best practices, and advance cross-system reforms
Supervise professional staff responsible for research, policy development, legislative tracking, PRA coordination, and data analysis
Support strategic planning and continuous quality improvement by integrating research, legislation, and policy review into departmental goals and initiatives
Research & Strategic Analysis
Leadership & Project Oversight
Proven ability to lead interdepartmental projects, supervise multidisciplinary staff, and meet deadlines in a dynamic environment
Ability to balance strategic vision with operational follow-through and accountability
Strong interpersonal, presentation, and facilitation skills with experience communicating across all organizational levels
Demonstrated ability to foster collaboration, drive results, and lead teams through change management processes
Comfort with presenting data and policy updates in public forums or to executive decision-makers

Job Requirements:

In addition to the minimum qualifications, the ideal candidate will have four years' experience conducting applied research in criminal justice, behavioral, and/or social science setting
Deep knowledge of policy development frameworks, legislative analysis, and regulatory interpretation
Demonstrated success translating law and policy into operational procedures and department-wide implementation plans
Experience managing PRA request workflows and promoting transparency in a public-sector setting
Familiarity with equity impact assessments and applying a justice equity lens to policy development
Skilled in designing and executing applied research, performance evaluations, and outcomes studies
Proficient in data interpretation, statistical reporting, and translating findings into actionable policy recommendations
Experience working with dashboards, case management systems, and justice performance metrics
Familiarity with criminal and juvenile justice trends, evidence-based practices, and probation system operations
Proficiency in MS Office, Lexipol, legislative tracking systems (e.g., FiscalNote, PoliticoPro), and data platforms such as Power BI, Tableau, SPSS, R, and Excel
Skilled in drafting clear, concise, and impactful documents, including executive summaries, policy briefs, and technical reports
Your application and answers to the supplemental questions should be descriptive and concise, and highlight the areas in which you have developed expertise, matching your professional experience with the specific competencies
Click here to view the Research, Policy, and Quality Assurance Manager classification spec/job description
For some positions, possession of a valid California Driver's license Class C or higher may be required by the date of appointment
The Probation Department requires that all candidates undergo an extensive background investigation process to the satisfaction of the Department
Candidates must successfully clear prior to the start of their employment

Salary:

$116,251.20 - $161,012.80 Annually

Website:

Apply Now

ID:

JOB-65045

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