Physical Therapy Clinic Receptionist Needed - Պահանջվում է ընդունարանի աշխատակից ֆիզիկական թերապիայի կլինիկայում - Valley Village, CA

Essential Job Functions & Requirements

Fluent in English & Armenian.

Patient Interaction:

Greet and welcome patients with professionalism and warmth.
Schedule appointments and manage patient inquiries both in person and over the phone.
Collect and verify patient information, insurance details, and necessary documentation accurately.
Helping to create a positive work environment
Help provide customer service, a smile.
Administrative Support:

Maintain patient records and ensure all documentation is complete and accurate.
Assist in keeping front office area neat, tidy and organized
Coordinate with clinical staff to ensure a seamless patient experience.
Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
Communication and Coordination:
Liaise effectively between patients, clinical staff, and other departments within the facility.
Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:
Maintain a clean and organized reception area.
Assist in managing inventory and ordering office supplies as needed.
Participate in team meetings and contribute ideas for process improvement.
Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, stocking supplies
Communication: Ability to communicate effectively verbally and in writing.
Mobility: Occasional movement within the office environment.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is a plus.
Proven experience in a customer service role; healthcare setting preferred.
Proficiency in using office software and scheduling systems.
Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
Attention to detail and accuracy in handling patient information and documentation.

Duties
Prepare treatment areas by cleaning and organizing equipment and supplies.
Help patients with exercises and mobility tasks as directed by the therapist.
Support administrative tasks such as medical billing and coding, utilizing software like WebPT or TheraBill when necessary.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.