Front Desk Clerk - Bilingual (Russian, Spanish, Farsi, Dari) Speakers Preferred - Sacramento, CA

Posted on: 10-23-2025 08:15 AM PST

Job Description:

Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
Schedules appointments and manages patients’ appointments according to the Providers schedule
Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
Enters every patient’s data into EPIC; Performs other clerical tasks as needed
Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
Completes assigned tasks in personal in-box and workflow dashboard in-box
Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

Job Requirements:

Website:

ID:

JOB-67027

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