Director, Enterprise Application Services-Տնօրեն, ձեռնարկությունների կիրառական ծառայությունների - Pasadena, CA

This listing closes on 7/2/2025 at 11:59 PM Pacific Time (US & Canada); Tijuana.

• Under general direction, the position is responsible for managing all Administrative Information System (AIS) applications such as, but not limited to, Ellucian Banner, PeopleSoft, Colleague, Workday, or other similar higher education ERP
• The Director, Enterprise Application leads a team of advanced journey level/professional classifications to map, automate and streamline District business processes, security controls of administrative applications data, software development and documentation, data warehouse development and reporting, and integrations between District software and/or technology services
• Manages the implementation and ongoing support of administrative information systems and ancillary systems
• Manages the timely design, development, testing, implementation, training, documentation, and support of all administrative applications used by the District by establishing appropriate applications development, change management, and project management processes
• Establishes, maintains and reports appropriate performance metrics for the delivery of all services including measurements relating to quality and utilization
• Works closely with Information Technology Systems (ITS) management in coordinating applications related to project management services through all phases of the project life cycle
• Develops and manages service delivery strategies that effectively support the timely delivery of departmental and division service objectives
• Manages the business and operational processes of all administrative operations of the College
• Works with vendors, outside partners, and various PCC departments to negotiate and manage contracts and in establishing service level agreements as appropriate
• Works with ITS management to deliver project leadership for all projects impacting the ITS Division including those projects not directly under the Director’s division by ensuring project objectives are delivered on time, within budget, and meeting or exceeding client expectations
• Assists with the development and maintenance of a comprehensive unit plan, Technology Master Plan, Disaster Recovery Plan, and other special reports and/or presentations
• Participates in the annual preparation of the recommended division budget
• Supervises expenditures of assigned division funds
• Develops an effective and productive support services team that emphasizes customer satisfaction and innovation
• Works with District constituents to understand technology and training needs
• Directly manage all aspects of employee lifecycle including recruitment, transfers, suspensions, layoffs, recalls, promotions, terminations, task assignments, performance evaluations, rewards, disciplinary actions, and grievance resolution, ensuring adherence to company policies and legal requirements
• Performs related duties as assigned
• QUALIFICATIONS – Required qualifications to effectively perform the job
• Frequently operate a personal computer to operate the District's ERP systems and Microsoft Suite software
• Frequently communicate with staff, faculty, and administrators
• Seldom lift, carry, push, and pull objects weighing up to 25lbs
• The position will frequently work within a moderate office climate with moderate noise exposure
• The position will frequently work with members of the campus community and subordinates
• The position will occasionally come into contact with the general public