Customer Experience Lead-Glendale Galleria - Glendale, CA

Posted on: 09-09-2025 08:14 AM PST

Job Description:

Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment
In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability
The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling
Conducting associate observations and associate coaching
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer
Linking results to behaviors and actions to drive top-line sales
Independently managing labor hours within the store to drive top-line sales and profit
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
Demonstrating and leading company policy and procedures
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing
This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

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ID:

JOB-66052

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