COMMUNITY RELATIONS OFFICER NEEDED - Los Angeles, CA

Posted on: 06-03-2025 08:12 AM PST

Job Description:

Serves as Metro's liaison to the public, elected officials, and private entities; communicates the benefits of new transportation projects; and keeps the community informed of construction impact and Metro transit services, systems, programs, and projects
Supports the facilitation of several Metro advisory committees and empowers their members to provide strategic input on various Metro initiatives
Also supports the Community Relations Countywide Programs and Local Government team on a range of programs and initiatives
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Plans and implements publicity efforts, strategies, and outreach programs to promote local government and community support for participation in Metro services and projects
Plans, coordinates, negotiates, and facilitates community meetings, press conferences, and special media events to promote the Service Sector and Metro's projects, programs, initiatives and milestones
Represents Metro before public officials; private entities; professional, civic, and governmental groups; career fairs; community and special events; and task forces
Updates project webpage and digital assets, and analyzes web metrics
Photographs public events and meetings
Researches incidents, complaints, and concerns; and interfaces with management at all levels of the organization to resolve issues
Provides verbal or written responses to transportation concerns and inquiries from internal and external customers
Recommends strategies to promote Metro's strategic goal and objectives
Maintains records and prepares routine and special reports and correspondence
Performs administrative duties, such as coordinating the hotline and project e-mails; coordinating meeting logistics; resolving issues; setting up and confirming participation at meetings and events; screening, responding to, or forwarding telephone calls; reviewing incoming mail and electronic communications; and setting up meetings on behalf of the General Manager, including notifying and confirming participants, locating and reserving sites, setting up room, and preparing and providing support materials
Keeps up to date on current and proposed activities and programs, and applicable regulations by attending Board, council, or community meetings
Promotes Metro's projects, programs and initiatives by disseminating public information, assisting in or attending special events, and interacting with community stakeholders
Organizes and conducts site visits and tours of Metro facilities
Carries out construction impact programs in relation to transit corridor projects
Coordinates field efforts related to marketing campaigns used to mitigate construction impacts
Keeps the community and elected officials informed of construction project impacts Conducts safety education outreach program for rail before and during construction
May prepare reports, newsletter, correspondence, and talking materials as requested by management or public officials
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
Report presentation methods
Coordinating and facilitating community meetings and events
Establishing and implementing policies
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Coordinate multiple projects and meet tight time constraints and deadlines
Prepare clear, comprehensive reports and responses to transportation concerns
Determine strategies to achieve goals
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
Close exposure to computer monitors and video screen
Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
Work after designated regular hours in case of special assignments or emergencies
Type and use a keyboard and mouse to perform necessary computer-based functions

Job Requirements:

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position
Additional experience, as outlined below, may be substituted for required education on a year-for-year basis
Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field
One year of relevant experience performing community relations work
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Experience managing the development of content for advisory committees and/or coalitions of community-based organizations—including preparing presentations, agendas, and other materials—and translating their input into actionable implementation steps
Experience building relationships and communicating with public officials, local leaders, community-based organizations, marginalized communities (including communities of color, individuals with disabilities, LGBTQ+, etc.), and other stakeholders
Experience collaborating with advisory committees, coalitions, and/or other organizations to resolve conflicting or divergent opinions while working toward mutually acceptable solutions
Experience managing multiple initiatives and competing priorities across assigned projects
Experience leading projects that require strategic and analytical thinking, along with a high level of political acumen
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Community relations theories, principles and practices
Structure, functioning and protocol of local government, public agencies, and community groups
Applicable local, state and federal laws
Protocol of communicating with and for public agencies
Group dynamics and community organizing techniques
Theories, principles and practices of governmental accounting, business finance, and recordkeeping
Financial, analytical and statistical research techniques, methods, and procedures
Applicable business software applications
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Representing Metro before the public and delivering presentations to community stakeholders
Exercising sound judgement and creativity in decision making
Communicating effectively orally and in writing
Interacting professionally with various levels and departments of Metro employees and outside representatives
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
Design, implement, and manage public or community programs to promote Metro's services and programs
Understand, interpret, and apply relevant policies, laws, regulations, and contracts
Read, write, speak, and understand English
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Communicating through speech in the English language required

Salary:

$70,512.00 - $105,788.80

Website:

Apply Now

ID:

JOB-64009

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