Brand Associate (Retail + CX) (LA) - Los Angeles, CA

Posted on: 08-14-2025 08:08 AM PST

Job Description:

You love to make people happy and drive all touch points with the customer first mindset
Driving the dialogue with the ELOREA community and supporting our customer through every step of the journey
The ideal candidate is a self-starter, service-oriented, and cares deeply our customer experiences with the brand
The majority of the day will be spent on your feet, helping our customers across the shop floor with an opportunity to gain experience in visual merchandising, general store operations, and clienteling
You will work closely with our management team, supporting the store in reaching its targets, selling our collections to our customers
Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
You will be provided with great training tools and detailed product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career are there for the taking
Work with store team to achieve team and personal goals set by store management
Develop thorough understanding of product and brand knowledge
Share knowledge on the brand and collection
Build lasting relationships with customers 
Set the tone for the entire brand experience and tailoring your approach to support the purpose of their visit
Provide honest and confident feedback to customers about fragrance and taste
Support sales team including, merchandising product, replenishing sales floor, maintaining store appearance and assisting on registers
Passionately deliver refined, seamless service
Assist in in-store private events and corporate orders as well as additional brand projects
Fulfill orders with accuracy and efficiency
Manage the wait list and proactively communicate accurate seating times
Inspect seating areas to ensure cleanliness and proper setup
Engage in proper communications with guests throughout greeting, seating, and departure experience, and as otherwise may be needed
Adhere to compliance guidance and corporate policies
Build relationships with members and guests and communicate any red flags and positive feedback to management to assess
Ability to work a flexible schedule based on business needs

Job Requirements:

Seeking a talented and enthusiastic individual with an appreciation for Korean culture and fragrance
If you have proven experience in retail sales and are dedicated to delivering exceptional customer experiences, we have an exciting opportunity for you at ELOREA in Los Angeles
A self-motivated, goal oriented focus
High energy, positive and optimistic personality
Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
Charismatic and attentive, you’ll constantly interact with customers from all over the world to provide an exceptional customer experience
Excellent communication skills, written, verbal & interpersonal
Confident, articulate, and professional speaking abilities
Passionate and ambitious, curious to explore new skills
Awareness and knowledge of our brand, our style, and our brand values - you'll support and influence your peers and customers alike
Team player, works well in a team environment to achieve a common goal
Strong organizational skills with attention to detail
Able to quickly learn new procedures and processes
Ability to thrive in a rapidly changing environment with the ability to multitask and prioritize effectively
Must be able to provide proof of right to live and work in the country
Available to work retail hours including days, nights, weekends and special events
Flexibility to work evenings, weekends, and holidays as required

Website:

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ID:

JOB-65476

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