Appointment Setter/Dispatcher Needed - Burbank, CA

We are seeking a highly organized and professional Appointment Scheduler & Dispatch Coordinator to manage outbound calls, schedule appointments, and coordinate field representatives efficiently. This role requires excellent communication skills, multitasking abilities, and strong attention to detail to ensure smooth daily operations and customer satisfaction.

Key Responsibilities

Make high-volume outbound calls to customers and clients to schedule appointments
Confirm, reschedule, and follow up on appointments as needed
Dispatch field representatives based on location, availability, and priority
Maintain accurate scheduling records and customer information
Coordinate with reps and management to ensure timely service delivery
Handle incoming customer inquiries regarding appointments and scheduling
Monitor schedules throughout the day and adjust assignments when necessary
Communicate delays, updates, or changes to customers and team members
Provide excellent customer service and maintain a professional phone presence

Qualifications

Previous experience in scheduling, dispatching, customer service, or call center environments preferred
Strong verbal and written communication skills
Ability to handle multiple phone calls and tasks simultaneously
Proficient with computers, scheduling systems, and Microsoft Office/Google Workspace
Strong organizational and time-management skills
Ability to work in a fast-paced environment
Problem-solving skills and ability to think quickly under pressure
Reliable, punctual, and detail-oriented